Parent/Family Information
Getting Started
Getting Started - Parents and Guardians
Tips For Parents:
1. Activate Your Account
Click the link in your activation email/text or sign up on parentsquare.com or via the ParentSquare app.
2. Download the App
It’s easy to stay in the loop with the ParentSquare app. Download it now for iOS or Android devices.
3. Set Preferences
Click your name in the top right to set your notification and language preferences.
4. Get Photos & Files
Click “Photos & Files” in the sidebar to access pictures, forms and documents that have been shared with you.
5. Appreciate Posts
Click ‘”Appreciate” in your email/app or on the website to thank a teacher or staff member for a post.
6. Comment or Reply
Click “Comment” in the app or on the website to privately ask a question about the post that your teacher or school sent.
7. Participate
Click “Sign Ups & RSVPs” in the sidebar to see available opportunities. Click the bell on top to check your commitments.
8. Join a Group
Click “Groups” in the sidebar to join a group or committee at your school to participate or to stay up to date.
9. Find People
Click “Directory” in the sidebar to find contact information for school staff.
10. Get in Touch
Click “Messages” in the sidebar to privately get in touch with staff and teachers.
11. You Choose How Often You Receive Notifications
Once you have registered your account, you can adjust your notification settings to determine which communication methods you prefer – email, text, or mobile app – and how often you would like to receive these notifications.
You have three options:
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Instant: Receive all messages instantly
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Digest: Receive all messages together in one daily communication around 6:00 PM*
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Off: No notifications are sent.* You can check the app for notifications at your leisure.
*Regardless of your notification settings, you will continue to receive emergency notifications instantly. This will include snow cancellation messages.
Please note that if you reply “STOP” to opt out of text notifications, you cannot resume receiving text messages unless you text, “START” to 66458.
Frequently Asked Questions for Families:
My email is correct in ParentSquare. Why am I not receiving emails?
Please check your spam to see if any ParentSquare messages ended up there, and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact us at support@parentsquare.com so we can assist you.
How can I add another child to my account? How can I add another school to my account?
If you wish to add another child to your account, you will have to ensure your school's information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information we have received from the school’s information system.
How do I change my password?
Please go to parentsquare.com and on the login page click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password.
English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From here, you can choose any language you prefer from the drop down menu and you will start to receive content in that language. Here is a help article on how to change your language settings.
Is it possible to contact my child's teacher directly and privately?
Contact your child's teacher privately by using our direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From here, you can send a direct message to your child's teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child's coaches and club leaders. Here is a link to our help page on direct messaging.
How can I edit my sign up?
In order to change your sign up, you must delete your existing sign up and sign up again for the correct slot. To delete your sign up, hover your mouse over your name and you will see a trash can appear to the right of your name. Click on the trash can and your sign up will be removed. Then, you can click on the "Sign Up" button that corresponds with the correct slot.
I've received an invalid registration link, what should I do?
If your registration link expired, you will need a new one. Please contact your school's admin or send us an email to support@parentsquare.com and ask for a new link to be sent to you.
How do I sign up or opt-in to receive messages and notifications?
You don’t have to take any action to receive emails, texts or phone calls. Our student information system syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from Google Play or the App Store and follow the prompts.
Can I access communications for more than one of my students from the same account?
Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s).
What are the message/alert/notification categories, and what do they mean?
You can choose to receive messages via email, text, voice and/or app notifications. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations, school closures, and attendance.
What types of messages will I get?
ParentSquare allows the district, schools, and teachers to send messages in a variety of ways:
One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email.
Staff can choose to send a private message to one or more users. For example, a school nurse might text you to ask a question about administering your student’s medication.
The third method is a “smart alert” sent at the district and school level — things like the district newsletter, messages from the superintendent, and messages about back-to-school nights. They can be sent via text, email or phone call.
The final category is an “urgent smart alert.” These messages will be sent via text, email, and phone call and include inclement weather notifications and health and safety issues.
Can I change the email and/or cell phone number on my account?
If you wish to change your contact information, please contact your school or update the information through the ParentPortal. The Parent Portal syncs nightly with ParentSquare to update information.
I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting “My Account” from the drop-down menu. On your account page, you find your notification settings in the top right corner and click “Change This” to customize your notifications. If you’re receiving too many notifications, try changing to “digest” setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings.
Is it possible to contact my child’s teacher directly and privately?
You can contact your child’s teacher privately by using the direct messaging tool. On the home page, click on “Messaging” in the left sidebar. From there, you can send a direct message to your child’s teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child’s coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English. Here is a help article on direct messaging.
How can I edit my conference sign up?
In order to change your sign up, you must delete your existing sign up and sign up again for the correct slot. To delete your sign up, hover your mouse over your name, and you’ll see a trash can appear to the right of your name. Click on the trash, can and your sign up will be removed. Then, you can click on the “Sign Up” button that corresponds with the correct slot.
Can I change my RSVP?
If your plans change and you would like to change your RSVP, click on “Sign Ups and RSVPs” under the participation tab in the left sidebar. On this page, find the event that you had previously sent an RSVP for and click the green button that says “Change my RSVP” on the right side.
I’ve received an invalid registration link. What should I do?
If your registration link expired, you’ll need a new one. Please contact dunlapj@kisdtx.net or go to parentsquare.com or download the ParentSquare app and enter your email or cell phone number associated with your student(s) registration. If your email or phone number is not recognized by ParentSquare, you can “Request Access” or call your school office and ask them to update your contact information.
I’m not a KISD parent/guardian, how do I opt-out?
If you are not a parent or guardian and are receiving notifications in error, please contact us at dunlapj@kisdtx.net with your full name, email, and cell phone number.
How can I opt back into ParentSquare?
To opt back in to ParentSquare you must contact your school’s secretary. Have your email address and phone number ready. You may also opt back in by sending the text ‘START’ to any previous text you’ve received from ParentSquare.