You have two options for resetting your password: 1. user name 2. email address
USER NAME 1. enter your user name 2. click NEXT 3. you are prompted to enter the answer to one of your security questions. 4. enter your answer and click NEXT 5. enter your new password twice 6. click FINISH 7. the MY ACCOUNT page opens
EMAIL ADDRESS 1. enter your email address 2. click RESET PASSWORD 3. a message is displayed indicating that instructions for resetting your password were sent to the email address entered.
How to retrieve your username
Forgotten user name-If you have forgotten your username, you can look it up, but you cannot change it.
Forgotten password-If you have forgotten your password, you can reset it. You can also change your password at any time.
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